Care plans
Person-centred plans with outcomes, risks and tasks for every visit. Versioned, with review dates.
Everything a home care service needs, connected
Care, workforce and compliance in one system, so the office, the carers and the people you support are always working from the same record.
Care delivery
Plan it, schedule it, deliver it, prove it
A care plan in REAH is not a document in a drawer. Its tasks go onto every visit, carers record what happened, and the office sees it as it happens.
Rota and schedules
Each person's regular visits become a carer roster. Gaps and double-ups are easy to see and fill.
Visits and call monitoring
Carers clock in and out at the door. Late and missed visits show up while there is still time to act.
Medication (eMAR)
Medicines, doses and times, with each administration, refusal or omission recorded at the visit.
Notes and handovers
Daily notes against each visit, and handovers the next carer actually reads.
People we support
One record per person: about me, contacts, safety information, assessments and history.
Workforce
From first application to fifth year of service
Recruit safely, keep every staff file complete and give your team the support and records they deserve, without spreadsheets or paper folders.
Safer recruitment
Online applications on your own careers page, video interviews inside REAH and a clear path to the first shift.
Staff files
Right to work, DBS, references, training and documents, filed in one place for each member of staff.
Supervision and appraisal
Supervisions, spot checks and appraisals, recorded properly and due dates tracked.
Leave and timesheets
Leave requests and approvals, and timesheets built from real visit times using your pay rules.
Messages and notices
Message the team and share announcements without personal phone numbers or group chats.
Roles and permissions
Decide exactly who can see and do what, by role and by branch.
Quality and compliance
Inspection-ready is just how REAH works
Every visit, incident, supervision and policy is recorded as part of the day’s work, so the evidence is already there when you need to show it.
Incidents
Falls, medication errors, injuries and near misses recorded, investigated and followed up.
Safeguarding
Concerns raised quickly and followed through to an outcome, with the right people involved.
Policy library
A ready-made library of care policies to adopt, adapt to your service and share with staff.
Documents and forms
Your own templates for letters and forms, filled from the record so nothing is typed twice.
Downloads and exports
Download timesheets, policy sign-offs and message records when you need them. Every download is logged.
Audit trail
A record of who did what, and when, across the whole system.
Ask Reah
An assistant that knows your service
Ask Reah reads the same live information as your dashboard and answers in plain English, pointing you to the page behind each answer.
- Your permissions applyIt can only use what the person asking is allowed to see.
- Read-onlyIt answers and suggests next steps. People make the changes.
- Your choiceAI features stay off until your organisation has agreed the AI terms.
Staff app
Everything a carer needs, in their pocket
The REAH staff app installs from the browser on any smartphone and opens full screen. Carers see their day, the people they support and their own records, and nothing they should not.
- Today's visitsIn order, with safety information, tasks and medicines.
- Clock in and outAt the door, so the office knows each visit has started.
- Their own recordsRota, leave, timesheets, supervisions, appraisals and policies.
- MessagesNotices and conversations with the office in one place.
Security and privacy
Built for sensitive information from day one
Care records hold some of the most personal information there is. REAH is designed around UK GDPR and the duty of confidentiality, not retrofitted to them.
Hosted in the UK
Your organisation's data is stored and served from London data centres.
Separate by design
Every organisation's records are kept apart at the database level.
Least access
People see only what their role and branch need, and sensitive details stay masked until needed.
Two-step sign-in
Protect accounts with an authenticator app as well as a password.
Full audit trail
Changes and sensitive views are recorded with who, what and when.
Encrypted
Information is encrypted in transit and at rest.
See REAH running your service
A personal walkthrough of rota, visits, care plans and compliance, shaped around how your service works.
